Company Policies
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Applicable for official website purchases only.
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Return and refund are accepted within 7 days of your original purchase.(please check your goods once you received them. If there is any defect, please contact us immediately for return and refund within 7 days)
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Iohayo has the right to reject return and refund after 7 days.
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Return and refund are only applicable for unused products.
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Iohayo will cover shipping fees for the return of a product presenting quality issue.
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Shipping fees of $50 will be deducted from the total refunded amount for items not presenting quality issues.
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Customers are allowed to do an exchange for color and size within 7 days after the product has arrived. Shipping fee of $7 should be paid in advance.
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For changing to a lower price product, the price difference will not be compensated (not with money or items)
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For changing to higher price product, customer needs to pay for the price difference
RETURN PROCEDURE:
For items not presenting any quality issues (Only applicable to unused product):
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Fill up this Returns and Exchange Form.
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Successful applicant will be notified via email within 2-3 working days
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Successful applicant will be directed to return the product via Singpost to this address: Iohayo Pte Ltd at 194 Pandan Loop #04-19 Singapore 128383. Shipping cost will be bear by customer. Alternatively, we are able to arrange for our courier to pick up. Picking up cost will be an additional S$50, deductible from the refund.
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Refund will be given once the product received in good condition.
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An email of refund verification would be sent out.
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IMPORTANT NOTICE:
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Return should be made after customer gets an email notification stating a successful refund application.
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Iohayo has the right to reject return or refunds where application are not meeting terms and conditions stated above.
For items presenting quality issues:
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Fill up this Returns and Exchange Form.
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Indicate quality issue you are having in the message box
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Our Iohayo Customer Service staff will contact you directly within 5-7 working days.
IMPORTANT NOTICE:
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1 to 1 exchange are accepted within 180 days of your original purchase strictly for several quality issues mentioned below:
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Physical defects upon received.
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All exchange and return shipping fees will be covered by Iohayo.
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Iohayo has the right to reject return or refund where applications are not meeting the terms and condition stated above.